Frequently Asked Questions

Search, compare and book securely in just a few clicks. Once your booking is confirmed, we'll email your confirmation and e-ticket.

Absolutely. Just enter the traveller's details exactly as they appear on their passport or government-issued ID.

Yes. The total price shown before payment includes applicable taxes and mandatory airline charges. Optional extras are clearly shown before checkout.

Airfares change frequently based on availability and demand. Prices aren't guaranteed until your booking has been completed and confirmed. This is not us, but the airline's dynamic pricing mechanism

For larger group bookings, our team can help find the best available options. Contact us for assistance.

Most e-tickets are issued within a few hours after your booking is confirmed, although some airlines may take a little longer.

Check your spam or junk folder first. If it's still missing, contact our support team and we'll resend it. Call or Email us.

You'll receive a confirmation email once your booking has been successfully processed. If you haven't received one, please get in touch with us.

Most airlines open online check-in between 24 and 48 hours before departure, although timings vary by airline.

Many airlines allow seat selection during or after booking. Availability and charges depend on your airline and fare.

If your fare is eligible, you can usually add your frequent flyer number directly with the airline or during check-in.

Contact us or your airline as soon as possible. Depending on your fare conditions, the airline may offer alternative options, although additional charges may apply.

Yes, if your airline and fare allow changes. Airline fees and any fare difference may apply.

Cancellation policies vary by airline and fare type. If your ticket is eligible, we'll help you understand your available options.

Most airlines don't allow name changes after ticketing. If you've made a spelling mistake, contact us immediately and we'll work with the airline to see what's possible.

Once approved by the airline, refunds are processed back to your original payment method. Processing times vary by airline and payment provider.

If the airline changes your schedule or cancels your flight, we'll help you understand the options available under the airline's policy, including rebooking or a refund where applicable.

If you don't board your flight without notifying the airline, you may be considered a "no-show." Depending on your ticket, any remaining flights on the same booking could also be cancelled.

Your baggage allowance depends on your airline and fare. You'll find the details in your booking confirmation and e-ticket.

In many cases, yes. Additional baggage can often be purchased through the airline before departure.

International travellers generally need a valid passport and, where required, a visa or other entry documents. It's your responsibility to ensure you meet the entry requirements for your destination.

Visa requirements depend on your nationality, destination and transit points. We recommend checking the latest government travel advice before you travel. In case of doubt reach out to us and our travel support will help you.

Many countries require your passport to be valid for at least six months beyond your travel dates. Always check the entry requirements for your destination before travelling.

Some countries require proof of onward or return travel before allowing entry. Check the requirements for your destination before you fly.

If you need a special meal, wheelchair assistance or other support, let us know before you travel. We'll work with the airline to submit your request.

Most airlines allow sporting equipment and oversized baggage, but rules, fees and size limits vary. Check your airline's policy before travelling.

Yes. We use secure payment technology to help protect your personal and payment information.

Your payment is processed once your booking has been successfully confirmed.

If a payment surcharge applies, it will always be shown clearly before you complete your booking.

We accept major credit and debit cards, along with other payment methods available during checkout.

At this time, each booking can only be paid using one payment method.

Our travel experts are here to help before, during and after your trip. Contact us via email: care@traveora.com or phone: +61 881020333 for Australia and 08 81020333 for New Zealand

Our support team is available 7 days a week to help with bookings, changes and travel-related questions.

If your travel plans are disrupted, contact us as soon as possible. We'll work with the airline to help get your journey back on track.

If your phone number or email address changes after booking, let us know as soon as possible so we can keep you informed about any important updates.

Compare hundreds of airlines and access competitive fares including regional and low-cost carriers and book with confidence knowing our real travel experts are here to help every step of the way. Additionally, Traveora secures exclusive deals and offers with airlines which you may not find elsewhere. Traveora - One Place to Go Places.